Customer Support Specialist - Learning
New
U.S.-basedFull-TimeMiddle
Salary24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraCustomer serviceTroubleshootingTechnical supportCRM
Requirements
- 2+ years of experience in technical support, SaaS customer support, or related role
- 1+ year of hands-on experience using Salesforce or similar CRM
- Strong verbal and written communication skills
- Ability to manage multiple support cases
- Attention to detail
- High school diploma or GED
- Experience with online learning platforms (EdTech) or public safety audiences preferred
Responsibilities
- Provide customer-facing technical support across phone, email, and chat channels
- Troubleshoot platform issues and guide users through solutions
- Manage and document interactions within Salesforce
- Monitor ticket queues and collaborate through Jira
- Identify trends in customer feedback
- Participate in product training sessions
- Assist internal stakeholders with product-related troubleshooting
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