- Deliver exceptional customer support across SMS, live chat, and email.
- Assist customers with account management, billing questions, subscription changes, and general inquiries.
- Troubleshoot issues related to kit delivery, sample collection, returns, and lab processing.
- Educate customers on Rythm's products, testing process, and health insights platform.
- Resolve customer concerns with empathy, professionalism, and a solution-first mindset.
- Accurately document customer interactions and maintain detailed records within our support systems.
- Identify trends, recurring issues, and opportunities for process improvements and communicate them to leadership.
- Collaborate cross-functionally with Operations, Logistics, Product, and Marketing teams to resolve customer issues and improve the member experience.
Customer supportZendesk