NPR

👥 501-1000💰 $4,700,000 Grant over 4 years ago🫂 Last layoff almost 2 years agoDigital MediaNewsBroadcasting💼 Private Company
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NPR: Shaping the Narrative Through Innovative Journalism and Technology NPR is a leading multimedia news organization, delivering impactful national and international news broadcasts, talk programs, and engaging content across various platforms. We partner with hundreds of independent public radio stations, reaching millions worldwide and setting the standard for non-commercial journalism. Our unique value proposition lies in our commitment to unbiased reporting, fostering informed public discourse, and championing diverse voices. Our technology team plays a vital role in this mission, leveraging a robust tech stack including Viewport Meta, Google Tag Manager, Content Delivery Networks (CDNs), and Font Awesome to ensure a seamless user experience across web and mobile platforms. We value collaborative engineering practices, and our developers work with Agile methodologies to build, maintain, and innovate upon our Salesforce CRM and other critical systems. We offer remote work opportunities and a supportive environment focused on fostering creativity and professional growth. At NPR, we are committed to creating a more informed public. This commitment extends to our workplace culture, which values collaboration, diversity, and inclusion. We strive to create a work environment that reflects the richness and complexity of the world we cover. We are proud of our award-winning journalism and our impact on the media landscape. NPR is a dynamic organization experiencing continuous growth. While we are a non-profit, our impact rivals that of many for-profit companies within the news media industry. We are actively seeking talented individuals to join our team and help us continue to make a difference.

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📍 United States

🧭 Full-Time

💸 86605.46 - 101418.03 USD per year

🔍 Public media

  • 2+ years of experience in product management, operations, technical support, or a similar role.
  • Strong problem-solving skills with ability to troubleshoot technical systems.
  • Experience with customer relationship management (CRM) systems.
  • Familiarity with payment processing platforms and email marketing tools.
  • Experience with agile frameworks and software development tools like JIRA.
  • Excellent written and verbal communication skills.
  • Support the implementation of a scalable donation platform for fundraising.
  • Manage ongoing platform operations ensuring integration with other systems.
  • Collaborate with stakeholders on donor conversion flows for user-friendliness.
  • Monitor platform performance and identify improvement areas.
  • Develop and maintain documentation of processes and training for users.
  • Monitor and maintain system health, troubleshoot and resolve issues promptly.
  • Act as a liaison among various teams and manage support requests.
  • Ensure data integrity and generate reports for insights.

AgileData AnalysisProduct ManagementTechnical supportCRM

Posted about 1 hour ago
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