Customer Onboarding Specialist
New
S
SkeddaWorkplace Management
We’re able to consider candidates located in the following states: CO, MN, TX, TN, OH, NC, MI, FL, NY, MA, RI, NH., 12pm-8pm or 1pm-9pm Eastern Time (initial 2-3 months)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer supportSaaSHubSpotGoogle Workspace
Requirements
- Communicate exceptionally well in written and spoken English
- Bring a friendly, engaging, and professional presence to every customer interaction
- Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate
- Have experience working directly with customers or clients
- Be motivated by helping customers achieve meaningful outcomes
- Stay organized, detail-oriented, and proactive while managing multiple priorities
- Bring a strong sense of ownership, urgency, and follow-through
- Enjoy solving problems, learning quickly, and finding practical ways to move customers forward
Responsibilities
- Leading engaging customer training sessions and product walkthroughs
- Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions
- Guiding customers through implementation milestones
- Performing and coordinating key onboarding tasks, such as map uploads and account configuration support
- Answering customer questions via email and chat with clarity, warmth, and urgency
- Helping customers solve unique scheduling, space-management, and workplace scenarios
- Delivering product demonstrations tailored to customer needs
- Supporting billing-related questions and payment workflows
- Capturing customer feedback and sharing insights
- Collaborating with teammates to improve the customer experience
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