Bilingual Medical Customer Service Representative
New
P
PavagoHealthcare
Mexico. Colombia. Costa Rica, U.S. Eastern Time (EST)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish
- Required Skills
- Customer serviceData entryCRM
Requirements
- Fluent English and Spanish (spoken and written).
- Previous experience in customer service, patient support, call center, medical reception, scheduling, or similar roles.
- Excellent verbal communication and active listening skills.
- Strong emotional intelligence and ability to handle sensitive conversations.
- Experience documenting interactions accurately and thoroughly.
- Comfortable learning and working within multiple software systems.
- Strong attention to detail and organizational skills.
- Reliable internet connection and professional remote work environment.
Responsibilities
- Provide exceptional customer service via phone, SMS, and email.
- Respond to new patient inquiries and guide them through the consultation and scheduling process.
- Communicate professionally and compassionately in both English and Spanish.
- Follow established call flows while maintaining authentic and engaging conversations.
- Schedule consultations and appointments accurately.
- Collect and verify patient intake information.
- Accurately document all patient interactions and outcomes.
- Maintain detailed notes within company systems.
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