Customer Service Representative
V
Veta VirtualCustomer service
To be considered for this role, you must be currently based in Latin America (LATAM) or Europe., one 9-hour shift anywhere between 9:00 AM and 9:00 PM Eastern Time, Monday to FridayFull-TimeMiddle
SalaryCompetitive pay based on your experience, plus very competitive monthly performance and attendance bonuses.
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong command of English, written and spoken
- Experience
- 2–3 years of proven experience in a similar role
- Required Skills
- Customer service
Requirements
- Have 2–3 years of proven experience in customer service, a call center, or phone-based support.
- Have a strong command of written and spoken English.
- Be familiar with AI tools and able to learn quickly.
- Type at least 50 WPM.
- Maintain a quiet work environment, reliable equipment, and a stable internet connection.
- Be available Monday to Friday for one nine-hour shift starting between 9:00 AM and 9:00 PM Eastern Time.
- Be currently based in Latin America (LATAM) or Europe.
- Bring an outgoing, energetic, and positive approach, with responsibility and commitment to excellence.
Responsibilities
- Manage inbound calls professionally for a diverse range of businesses and professionals.
- Address callers' needs with empathy and professionalism.
- Take accurate messages and deliver them promptly.
- Book appointments using scheduling tools.
- Transfer calls efficiently while following established protocols.
- Build relationships with clients by understanding their requirements and adapting your approach.
- Collaborate with the team to improve service quality.
View Full Description & ApplyYou'll be redirected to the employer's site
