CRM Manager, Core Banking
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MonzoFintech, Financial Services
Cardiff, London or Remote (UK)ContractManager
SalaryĀ£68,000 - Ā£88,000, Incentive Awards tied to your performance + Benefits
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Job Details
- Required Skills
- Data AnalysisStakeholder managementCRMLooker
Requirements
- Hands on experience in taking a campaign from data signal, scoping, planning, approval, build, test, analysis and roll-out
- Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
- Experience using a CRM platform for delivery (Braze, ideally)
- Fintech or Financial Services experience
- Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions
- Looker experience is an advantage
- Demonstrated experience working with product teams across various areas, ensuring strategic alignment
- Excellent organisational and time management skills, with a keen eye for detail
- Ability to manage multiple priorities and organise priorities with stakeholders effectively
- A collaborative approach to delivering end results for the customer
- Problem solving mindset
Responsibilities
- Lead the strategy and planning of areas of Core banking, including sizing of opportunities and stakeholder alignment
- Execute customer lifecycle CRM journeys across multiple touch points
- Interpreting data insights into actionable opportunities
- Work across the full Monzo suite of products to ensure weāre targeting the correct moments in a users lifecycle with the right products and features
- Be the overseer of always on communications across all CRM products
- Create and embed processes and ways of working with the wider CRM team and data analysts
- Work closely with team members to collaborate and help deliver a range of campaigns across multiple channels
- Monitor campaign performance and ensure campaigns are executed safely
- Campaign QA (helping to check through set up thoroughly as a second pair of eyes before launch)
- Collaborate with other CRM Managers in developing effective segmentation strategies
- Deliver campaigns with a test and learn data driven approach
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