- Define and execute Unmind's global Client Success strategy, with a focus on improving retention, strengthening customer health, and growing Net Revenue Retention (NRR).
- Build and embed the frameworks, processes, and operating rhythms that help the team manage customer relationships consistently, proactively, and at scale.
- Use data and customer insight to identify risk, surface opportunities, and ensure the team is focused on the actions that drive the greatest customer and commercial impact.
- Develop strong executive relationships with strategic clients, acting as a trusted advisor, senior sponsor, and escalation point where needed.
- Partner closely with Sales, Product, Marketing, and Finance to align customer outcomes with commercial priorities, product direction, and business planning.
- Lead, coach, and develop a high-performing global Client Success team, creating clarity, accountability, and a culture of continuous improvement.
Account ManagementStakeholder management