- Provide first and second line support to members and practitioners across email, chat and phone.
- Run practitioner onboarding end to end, from vetting and document checks through to enablement and profile set up.
- Own practitioner audit and document expiry tracking to ensure network compliance.
- Resolve member and practitioner complaints, escalating when clinical or duty of care judgement is needed.
- Identify, reproduce and flag incidents and technical issues to Product and Engineering teams.
- Track contact reasons and issue themes to drive root cause analysis and reduce ticket volume.
- Contribute to practitioner communications, newsletters, and help centre content.
- Monitor overall service health and booking flows.
Data AnalysisTroubleshootingCustomer support+1 more