Operations Specialist
New
U
UnmindHealth Technology
Remote-first (with monthly travel to London), 12pm–9pm shift up to twice per weekFull-TimeMiddle
Salary£38K - £50K; £38K – £50K • Offers Equity
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Job Details
- Required Skills
- Data AnalysisZendeskTroubleshootingCustomer support
Requirements
- Experience in a customer support, service or operations role.
- Experience using a ticketing platform such as Intercom or Zendesk.
- Strong troubleshooting instincts and ability to explain technical issues to non-technical users.
- Organized and detail-oriented approach to document checks, audit trails, and tracking.
- Ability to manage multiple work-streams simultaneously.
- Analytical ability to pull reports, identify patterns, and draw conclusions from data.
- Comfortable working with ambiguity and in a fast-growing business environment.
- Proficient communication skills adaptable to different audiences.
Responsibilities
- Provide first and second line support to members and practitioners across email, chat and phone.
- Run practitioner onboarding end to end, from vetting and document checks through to enablement and profile set up.
- Own practitioner audit and document expiry tracking to ensure network compliance.
- Resolve member and practitioner complaints, escalating when clinical or duty of care judgement is needed.
- Identify, reproduce and flag incidents and technical issues to Product and Engineering teams.
- Track contact reasons and issue themes to drive root cause analysis and reduce ticket volume.
- Contribute to practitioner communications, newsletters, and help centre content.
- Monitor overall service health and booking flows.
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