Director, Client Success - Healthcare
Based in the United StatesFull-TimeDirector
SalaryCompetitive compensation package, which may include bonus and equity opportunities
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Job Details
- Experience
- 8+ years of experience in Customer Success, Account Management, or SaaS revenue-focused roles; 3+ years of experience leading high-performing teams
- Required Skills
- Account ManagementCRMCustomer SuccessSaaS
Requirements
- 8+ years of experience in Customer Success, Account Management, or SaaS revenue-focused roles.
- 3+ years of experience leading high-performing teams in Customer Success, Account Management, or Sales.
- Proven success driving retention, Net Revenue Retention (NRR), and expansion in enterprise or mid-market accounts.
- Strong executive presence with experience engaging VP and C-level stakeholders.
- Experience in healthcare technology, hospital operations, or related industries is highly preferred.
- Strong analytical, communication, and strategic leadership skills.
- Ability to build scalable processes, improve CRM data quality, and drive operational excellence.
Responsibilities
- Lead, mentor, and develop a team of Client Success Managers, fostering a high-performance culture focused on accountability, retention, and customer outcomes.
- Oversee execution of client success strategies, ensuring structured success plans are implemented across healthcare accounts.
- Drive customer retention, expansion, and revenue growth by identifying risks and opportunities across the portfolio.
- Partner with executive healthcare stakeholders to support strategic initiatives, transformation projects, and business reviews.
- Collaborate cross-functionally with Sales, Implementation, Product, and Support teams to ensure seamless customer experiences.
- Define and optimize scalable processes, playbooks, and engagement models to improve team efficiency and client impact.
- Monitor key performance metrics, including customer health, retention, and team productivity, ensuring data-driven decision-making.
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