Payment Operations Manager
New
L
LivelyFintech Benefits
United States - RemoteFull-TimeManager
Salary105,000 - 135,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SQLMicrosoft ExcelCompliance
Requirements
- 5+ years relevant experience in payment operations/debit cards
- Ability to effectively manage projects
- Experience identifying, assessing, and mitigating risks related to payment operations, compliance, and vendor performance
- Understanding of relevant regulations (e.g., PCI DSS, KYC/AML)
- Experience ensuring compliance
- Understanding of Fiserv systems (Mainframe, Service Center, Web Portal, etc.)
- Ability to implement new processes and tools with rigorous change management
- Strong analytical skills with the ability to interpret complex data sets
- Proficiency in data analysis and reporting tools (e.g., Excel, SQL)
- Experience developing and utilizing data-driven fraud strategies
Responsibilities
- Serve as the primary point of contact for all debit card operations, addressing inquiries and issues.
- Collaborate with the Product team on the design and implementation of debit card pilots and new payment initiatives.
- Own and manage relationships with key vendors to ensure successful operation of debit card programs.
- Oversee the debit card supply chain to guarantee timely card issuance.
- Act as the primary systems administrator for card processing platforms.
- Manage and resolve cardholder disputes within the card processor system.
- Proactively identify and implement opportunities to streamline processes.
- Create and maintain comprehensive internal documentation.
- Develop, implement, and manage fraud rules and strategies.
- Oversee, evaluate, and optimize fraud monitoring and reporting tools.
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