Implementation Specialist
New
P
PushpaySaaS Non-profit
The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.Full-TimeMiddle
Salary67,500 - 78,489 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- BA/BS Degree
- 3+ years of experience in SaaS onboarding and implementation, or as a Customer Success Manager
- Excellent verbal and written communication skills
- Ability to identify, critique, suggest, and implement intelligent process changes
- Strong problem resolution skills
- Experience with CRM software (e.g. Salesforce)
- Ability to manage multiple, concurrent client relationships
- Understanding of key drivers of success for Catholic parishes
- Strong attention to detail
Responsibilities
- Project manage the onboarding and implementation of Catholic customers
- Become an expert in the Pushpay product suite and set appropriate expectations with the customer
- Deliver results, drive product adoption, and effectively manage multiple/simultaneous implementations
- Coordinate with Product, Service Delivery, and Customer Success teams
- Build and execute account plans and strategies
- Review assigned accounts to highlight key results and analyze metrics
- Recommend process/procedure changes to better utilize Pushpay services
- Achieve monthly, quarterly, and annual goals
View Full Description & ApplyYou'll be redirected to the employer's site
