Retail Onboarding Coordinator I
New
P
Patriot SoftwareFinancial Services
Open to candidates legally eligible to work in the United States; Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C., 10 am - 7 pm ETFull-TimeEntry
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years of experience in a Customer Support or Call Center setting
- Required Skills
- Customer serviceCustomer support
Requirements
- High school diploma or equivalent.
- 1+ years of experience in a Customer Support or Call Center setting.
- Exceptional customer service skills with strong verbal and written communication.
- Self-motivated with the ability to work independently in a fast-paced environment.
- Proficiency with technology and ability to quickly learn new software and tools.
- Ability to manage multiple tasks simultaneously (phone, email, chat).
- Strong attention to detail and accurate documentation skills.
- Consistent, reliable high-speed internet access.
- Dedicated, quiet workspace free from distractions.
Responsibilities
- Deliver exceptional customer service via phone, live online chat, and email.
- Own the customer onboarding experience including setup assistance and support.
- Collect feedback to enhance customer experience and define onboarding department goals.
- Identify product gaps and generate innovative ideas to expand market share.
- Respond to inquiries, address complaints, and resolve issues to ensure customer satisfaction.
- Perform customer outreach to ensure completion of onboarding and setup.
- Develop resources to promote customer engagement.
- Document customer interactions accurately and timely.
- Maintain data security protocols when handling sensitive information.
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