Maintenance Project Coordinator
New
R
RoofstockProperty Management
REMOTE - Domestic US, Eastern Time ZoneTemporaryMiddle
Salary45,000 - 55,000 USD per year
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Job Details
- Required Skills
- Project CoordinationCustomer serviceMicrosoft OfficeGoogle WorkspaceSlack
Requirements
- Bachelor’s degree or an equivalent combination of education and experience preferred.
- Previous property management, vendor management and/or utility management experience preferred.
- Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred.
- Meticulous attention to detail and organization skills.
- Strong customer service, written and verbal communication, organizational and interpersonal skills.
- Ability to meet timelines and adjust expectations preemptively.
- Positive, can-do attitude with a commitment to excellence.
- Ability to deal effectively with a diversity of individuals.
- Ability to effectively work independently and as a member of various teams.
Responsibilities
- Manage occupied service requests from end-to-end (including creating a scope of work, and securing owner approval) to ensure issues are resolved promptly.
- Communicate with vendors and internal teams and assign technicians to address requests.
- Provide exceptional customer service by attending to turnover service requests, vendor service calls, and messages within SLA guidelines.
- Manage all electronic record keeping related to repairs and maintenance.
- Ensure non-covered items are completed by the resident or billed back to the resident.
- Coordinate inter-departmentally for approvals and serve as a resource for Property Management teams.
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