Customer Success Manager - Federal
New
L
Legion IntelligenceArtificial Intelligence
Remote position, but will require consistent travel - primarily in the Southeastern United States. Being located near a major metropolitan area, such as Atlanta or Jacksonville, in the Southeastern United States is preferred.Full-TimeManager
Salary150,000 - 230,000 USD per year
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Job Details
- Required Skills
- PythonSQLMachine LearningAccount ManagementCustomer SuccessGenerative AI
Requirements
- SECRET or TS/SCI Security Clearance.
- Significant experience as a CSM or AM working with the government.
- Demonstrated experience working with a highly-technical product.
- Strong understanding of AI technologies and machine learning concepts.
- Experience with maintenance, repair, and operations (MRO).
- Exceptional communication and stakeholder management skills.
- Proven ability to work independently in a lean environment.
- Experience working at an early-stage startup (preferred).
- Technical background with tools like Excel, SQL, or Python (preferred).
Responsibilities
- Serve as the primary point of contact for federal customers using Legion for MRO.
- Represent Legion to the customer and effectively relay customer feedback to internal teams.
- Collaborate with cross-functional teams (sales, product, engineering) to articulate needs.
- Develop and propose new platform capabilities based on customer requirements.
- Travel frequently to be onsite with customers in the Southeastern United States.
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