- Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team.
- Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer.
- Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities so that you can ensure our customers are using Legion in the way that’s best for their team.
- Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members’ success.
- Demonstrate Value: Work with customers to understand what really matters to them and their leadership and demonstrate the way that Legion meets that need qualitatively and quantitatively.
- Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders - everyone from end users, to security engineers to CISOs.
- Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks.
- Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team.
- Manage Issues: Collaborate with engineering to ensure timely resolution to customer issues and maintain consistent communication with our customers.
Project ManagementMachine LearningCommunication Skills+3 more