- Engage with customers throughout the lifecycle including onboarding, adoption, expansion, and retention.
- Formulate ongoing meeting cadences and serve as a trusted advisor and customer advocate.
- Articulate data management strategies leveraging MariaDB and GridGain capabilities.
- Provide proactive issue resolution and serve as an escalation point of contact.
- Collaborate with Solutions Engineers and Professional Services on upgrades, migrations, and deployments.
- Conduct regular business reviews to showcase value and align with customer goals.
- Manage customer health, engagement, and Net Retention goals.
Account ManagementTechnical supportData management+1 more