Senior Support Engineer

Posted 14 days agoViewed

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💎 Seniority level: Senior

📍 Location: Croatia

🔍 Industry: Software

🏢 Company: MariaDB plc

🗣️ Languages: English

🪄 Skills: SQLMySQLProblem SolvingLinuxTroubleshootingScriptingCustomer supportEnglish communication

Requirements:

Expert knowledge of MariaDB or MySQL Server and related tools
Strong knowledge of SQL and query optimization
Linux Sysadmin experience
Strong knowledge of database design, administration and architecture
Excellent written and spoken English communication skills

Responsibilities:

Deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products.
Support services range from software usage and best practices, to service restoration and performance tuning.
Utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.

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🔧 Requirements

Strong expertise in MariaDB or MySQL Server and related tools
Solid experience in SQL and query optimization
Linux system administration proficiency
Deep understanding of database architecture and high availability setups
Familiarity with backup solutions and recovery procedures
Excellent problem-solving and troubleshooting abilities
Experience in remote work environments
Fluent English communication skills, both written and spoken

💡 Responsibilities

Provide expert-level technical support for database products across diverse environments
Troubleshoot and resolve customer issues related to performance, reliability, and configuration
Assist clients with database best practices, upgrades, and usage guidance
Manage and resolve support cases with professionalism and efficiency
Collaborate with engineering and product teams for deeper technical escalations
Contribute to internal documentation and knowledge sharing
Participate in on-call rotations to ensure 24/7 support coverage (shared globally)

SQLMySQLLinuxTroubleshootingScriptingEnglish communication

Posted about 1 month ago