Customer Service Agent
New
J
Jerry.aiFintech Insurance
Atlanta, Georgia; Richmond, Virginia; Miami, Florida; Austin, Texas; Las Vegas, Nevada; Salt Lake City, Utah; Scottsdale, ArizonaFull-TimeMiddle
Salary19 - 21 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Customer service
Requirements
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
- Must obtain P&C license within 60 days after starting
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
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