Customer Service Representative
New
Q
QualDerm PartnersMedical Billing
United StatesFull-TimeEntry
Salary19 - 24.74 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceData entry
Requirements
- High School graduate or equivalent.
- Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
- Ability to read, interpret and explain EOBs and patient responsibility in detail.
- Education in medical billing or hold medical billing certification preferred.
- Mod Med/EMA practice management system experience is a plus.
Responsibilities
- Serves as first point of contact for incoming billing customer service calls.
- Provides optimum customer service, including quality assurance, for all patient inquiries.
- Answer high-volume incoming communications from customers/patients.
- Returns all phone messages within 24 hours of receipt.
- Utilize resources and conduct research to troubleshoot and resolve patient issues.
- Reviews and updates patient account data regarding insurance and demographics.
- Accurately documents patient accounts of all actions taken.
- Set up payment plans and take credit card payments.
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