Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
Review medical records to understand patient history and provide informed guidance
Document clearly and accurately in patient records using veterinary terminology
Verify and process prescriptions, ensuring appropriate follow-up for client requests
Deliver top-tier client care with empathy and warmth
Follow protocols, maintaining consistency while adjusting to each unique case
Collaborate cross-functionally, providing feedback to improve processes and systems
Time Management
About Modern Animal
Modern Animal is transforming veterinary care, serving over 100,000 pets with a membership model. You will join a company reshaping a traditional industry with a state-of-the-art app and in-clinic technology. They offer unlimited exams, 24/7 virtual care, and in-app prescription services across 27 clinics in California, Texas, and Colorado. Modern Animal achieved a $100 million annual revenue run rate in 2024, demonstrating 85% year-over-year growth. They have raised $257 million to continue building the future of pet care. You will contribute to a platform that prioritizes pets, owners, and veterinary professionals.
How We Work
Modern Animal fosters a hybrid and remote work environment. Their engineering team is distributed internationally. You will experience clear processes, strong team collaboration, and employee-led initiatives. They provide tools designed with employee input, structured onboarding, mentorship, and ongoing education. Remote employees stay connected through conscious efforts. They offer a dedicated work-from-home setup to ensure your success.
Engineering at Modern Animal
Modern Animal crafts innovative technology to streamline veterinary services. They built an in-house Electronic Medical Records (EMR) system called Claude. This proprietary technology uses AI-powered tools to automate administrative tasks. You will help improve workflows and support clinical decision-making. They also develop their own app and website. Their tech stack includes Python, React, and Django, alongside Amazon Web Services for infrastructure. You will work on solving complex problems to enhance operational efficiency in pet care.
Why Join Us
Drive transformation in the veterinary industry with cutting-edge technology.
Contribute to a platform serving over 100,000 pets and growing rapidly.
Work in a collaborative hybrid and remote-friendly environment with strong support.
Access structured onboarding, mentorship, and continuous learning opportunities.
Shape the future of pet care using an advanced in-house EMR system and AI tools.
Benefits & Perks
Excellent medical, vision, and dental coverage options.
401(k) savings plan with employer match.
Paid time off and 12 weeks of paid parental leave.
Free membership and discounts for your furry family members.