Help Desk Specialist
New
B
BriljentStaff Augmentation
United StatesTemporaryEntry
Salary not disclosed
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Job Details
- Experience
- 2 years of experience in a help desk role
- Required Skills
- Customer serviceTrainingTroubleshootingTechnical support
Requirements
- Associate's degree in computer science or related field
- 2 years of experience in a help desk role
- High-speed Internet access
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Strong understanding of operating systems, software, and devices
- Exceptional customer service skills
Responsibilities
- Respond to queries on the phone, via email and through remote access
- Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Train computer users
- Train other staff on troubleshooting and diagnosing problems
- Gain feedback from customers to improve training methods
- Write and editing training manuals
- Run reports and analyzing common complaints and problems
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