Briljent

Briljent is a professional training company that offers change management and project management services.

101-250 employees

Education

Private Company

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Education Consulting

Remote Work Available

This company offers remote work opportunities.

Open Positions2

Wyoming, United StatesFull-TimeCustomer ServicePosted

Call Center Supervisor

Provide daily supervision, guidance, and support to Call Center Representatives.
Monitor attendance, schedule adherence, productivity, call quality, and customer service performance.
Coach employees and provide timely, constructive feedback to improve performance.
Assist representatives with complex questions and handle escalated customer concerns when necessary.
Ensure the team provides customers with accurate, consistent, and professional service.
Monitor customer interactions and documentation for accuracy and compliance.
Coordinate daily work assignments and maintain adequate coverage during fluctuating call volumes.
Support new-hire training and communicate procedural updates.
Track team performance and prepare operational reports for leadership.

Customer serviceMicrosoft OfficeCoaching

Showing 1 of 2 positions

About Briljent

Briljent transforms public sector agencies by integrating learning, communication, and quality. You will join a team that has delivered over 3 million hours of training, impacting 50 million people through partnerships with organizations like the Centers for Medicare & Medicaid Services. With 25 years of experience, Briljent specializes in adult learning solutions, organizational change management, and health strategy, working with federal, state, and local agencies nationwide. They help implement systems and strategies that make a real difference, modernizing health and human services and strengthening data strategies across all 50 U.S. states and 6 territories. You will contribute to a company with an estimated annual revenue of $36.7M, known for its integrity and commitment to learning.

How We Work

Briljent fosters a collaborative environment, emphasizing diversity and inclusion as critical to success. They empower employees to be learning leaders, encouraging a mindset of 'Never, Never, Never, Give Up'. You will find a culture built on 'Impeccable Integrity' and 'Purposefully Positive' interactions. Team members embrace a 'Deal With It' attitude, taking ownership of challenges and finding solutions. While many positions are remote, some roles may require occasional travel, balancing flexibility with client needs. Decision-making is supported by open communication, aiming to foster an atmosphere where every voice contributes to meaningful change.

Why Join Us

Drive meaningful change by impacting critical federal, state, and local agency programs.
Contribute to projects that have reached over 50 million people across the U.S. and its territories.
Work in a values-driven culture that prioritizes integrity, continuous learning, and positive impact.
Shape strategies for health and human services, modernizing systems and strengthening data.
Collaborate with a diverse team of experts dedicated to solving complex public sector challenges.

Benefits & Perks

Medical, dental, and vision benefits for comprehensive healthcare coverage.
Paid time off and holidays to support work-life balance.
401(k) plan to help you plan for your future.
Wellness programs designed to promote employee health and well-being.
Option to purchase extra weeks of vacation for enhanced flexibility.