- Guide customers through implementation of HeartFlow’s SaaS non-invasive diagnostic technology in hospital and clinical environments.
- Advise customers on HeartFlow technology, network protocols, security, and data protection for medical imaging data transferred over the internet, cloud-hosted platforms, and SaaS solutions.
- Respond to customer inquiries and issues related to the FFRCT product.
- Share new information and knowledge with the global Field Engineering team.
- Document reported issues, drive them to resolution, and help maintain the customer-issue knowledge base.
- Record customer feedback in the Customer Relationship Management system and help analyze it to identify technology improvements.
- Collaborate with clinical and engineering resources to deploy solutions within existing infrastructure and workflows.
- Work with Support, Technology, engineering, security, and regulatory teams to investigate issues and inform future technical solutions.
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