Clinician Support Specialist
New
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Ambience HealthcareHealthcare AI
Remote - US, 1:00 PM – 9:00 PM EST, Monday through Friday, with one overnight on-call rotation per week (including potential weekend coverage)ContractMiddle
Salary36.06 - 50.48 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- TroubleshootingTechnical supportCustomer supportSaaSNotion
Requirements
- 2+ years of experience in customer support, technical support, or a comparable role
- Demonstrated ability to troubleshoot complex, multi-factor technical issues
- Strong written and verbal communication skills
- Experience building knowledge resources and streamlining workflows
- Ability to drive continuous improvement
- Comfort working across cross-functional teams
- Availability for the 1:00 PM – 9:00 PM EST shift and one overnight on-call rotation per week
Responsibilities
- Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools
- Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations
- Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams
- Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs
- Respond to PagerDuty alerts and on-call escalations per team protocols
- Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
- Participate in team meetings, 1:1s, and cross-functional syncs
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