Strategic Account Client Success Manager
New
L
LEAP Legal SoftwareLegalTech
United StatesFull-TimeSenior
Salary115,000 - 125,000 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementStakeholder managementChange Management
Requirements
- 5+ years in client success, account management, or a similar client-facing role.
- Experience in B2B SaaS.
- Experience with legal trust accounting, billing, and law firm financial workflows.
- Track record of managing strategic or enterprise accounts.
- Track record of hitting retention targets.
- Experience working with senior stakeholders.
- Strong command of adoption and health metrics.
- Clear communication skills.
Responsibilities
- Own the end-to-end relationship for a portfolio of strategic accounts, from onboarding through renewal and beyond.
- Serve as a strategic advisor capable of discussing firm performance, operational workflows, financial processes, and business objectives.
- Build trusted, multi-level relationships with firm partners, practice managers, and day-to-day users.
- Run structured business reviews that connect software capabilities to client objectives.
- Lead customer adoption initiatives and organizational change efforts.
- Partner with internal teams to support renewals and identify expansion opportunities.
- Maintain strong customer retention and satisfaction outcomes.
- Identify and proactively mitigate renewal risks.
View Full Description & ApplyYou'll be redirected to the employer's site
