- Serve as the primary point of contact for a portfolio of SMB, mid-market, enterprise, and agency customers.
- Lead onboarding and ensure a smooth transition from Sales to Client Success.
- Train clients on ProductWind's platform and workflow best practices.
- Guide campaign strategy with internal execution teams to align with client goals and platform performance.
- Analyze account health and campaign performance to identify optimization opportunities.
- Translate performance data into actionable client insights and recommendations.
- Own the full renewal cycle, including forecasting, negotiation, and on-time close.
- Identify and lead upsell, cross-sell, and expansion opportunities through to close.
- Address engagement risks and own recovery plans for at-risk accounts.
- Share customer insights with Operations, Sales, and Product and advocate for product improvements.
SEOAccount Management