Client Success Manager, eCommerce
New
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ProductWindECommerce marketing
This is a full-time, permanent position that can be done remotely from anywhere in the US or Canada.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years in client success, account management, or eCommerce campaign management.
- Required Skills
- SEOAccount Management
Requirements
- Have 3+ years in client success, account management, or eCommerce campaign management.
- Show a track record of owning a book of business against a commercial target, such as a renewals quota, GRR goal, or expansion ARR.
- Be comfortable with discovery, business case development, pricing, and contract negotiation.
- Have hands-on experience with Amazon and other marketplaces; Target and Walmart experience is preferred.
- Be familiar with eCommerce advertising strategies, including Paid Search, SEO, and Retail Media.
- Have experience managing multiple accounts in a SaaS environment.
- Be able to analyze performance data, conduct account audits, and present actionable recommendations.
- Be able to travel approximately 25% and be based in a location with reliable travel access to major hubs.
Responsibilities
- Serve as the primary point of contact for a portfolio of SMB, mid-market, enterprise, and agency customers.
- Lead onboarding and ensure a smooth transition from Sales to Client Success.
- Train clients on ProductWind's platform and workflow best practices.
- Guide campaign strategy with internal execution teams to align with client goals and platform performance.
- Analyze account health and campaign performance to identify optimization opportunities.
- Translate performance data into actionable client insights and recommendations.
- Own the full renewal cycle, including forecasting, negotiation, and on-time close.
- Identify and lead upsell, cross-sell, and expansion opportunities through to close.
- Address engagement risks and own recovery plans for at-risk accounts.
- Share customer insights with Operations, Sales, and Product and advocate for product improvements.
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