Client Success Manager, K-12 Education
New
E
EdConnectiveK-12 education
United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services.
- Required Skills
- Data AnalysisSalesforceStakeholder managementCustomer SuccessAccount Management
Requirements
- Typically five or more years of experience in customer success, account management, education, school leadership, program management, and/or professional services.
- Ability to lead substantive conversations with educational leaders and explain complex information clearly.
- Sound judgment and confidence addressing difficult issues.
- Ability to anticipate needs, manage competing priorities, and keep commitments moving.
- Ability to work independently while keeping colleagues informed and involving the right people.
- Fluency with data and technology, including AI platforms, CRM software, and spreadsheets.
- Ability to learn unfamiliar systems quickly; Salesforce experience is helpful.
- K-12 experience is strongly preferred.
Responsibilities
- Build relationships with principals and district administrators, lead purposeful meetings, and turn conversations into decisions and next steps.
- Translate partner goals and sales commitments into onboarding and implementation plans with clear responsibilities, timelines, and success measures.
- Monitor participation, engagement, and service delivery; investigate roadblocks, coordinate solutions, and follow through until issues are resolved.
- Develop reports and lead progress meetings that explain results in relation to partner goals and recommend next steps.
- Partner with Growth colleagues to demonstrate value, address renewal risks, and surface additional needs and opportunities.
- Manage portfolio priorities, maintain accurate records, coordinate across teams, and identify recurring issues to improve service delivery.
View Full Description & ApplyYou'll be redirected to the employer's site
