- Manage MIPS clients who have purchased recurring consulting services.
- Host remote consultations with clients and prospects on MIPS best practices.
- Serve as the internal industry expert for MIPS as it relates to Nextech’s specialties.
- Provide ongoing customer feedback to Product Management for product enhancements and corrections.
- Collaborate with the Consulting team to develop and maintain MIPS best practices.
- Identify, triage, and report bugs and assist with workarounds.
- Maintain customer retention for recurring consulting services and 75% billable utilization.
- Maintain projects, opportunities, and client-related events in Salesforce.
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