Client Success Manager, Social Purpose Organizations
New
P
Penn FosterEducation technology
All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Cross-functional Team LeadershipAccount ManagementCRM
Requirements
- Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role.
- Demonstrated success managing complex client relationships and driving retention, adoption, or expansion.
- Strong business judgment and ability to connect client goals to measurable outcomes.
- Executive presence and strong written, verbal, and facilitation skills.
- Experience working across matrixed organizations and influencing cross-functional teams.
- Strong organization, prioritization, forecasting, and CRM discipline.
- Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services is preferred.
- Must be willing and able to travel as needed.
Responsibilities
- Own a portfolio of strategic accounts, with responsibility for client outcomes, retention, and growth.
- Develop account and joint success plans that connect client priorities with capabilities, outcomes, renewals, and growth opportunities.
- Build relationships across client business, operational, procurement, and executive stakeholders.
- Lead business reviews, planning conversations, and other client engagements.
- Monitor client health, adoption, stakeholder engagement, renewal timing, commitments, and outcomes.
- Identify risks early and coordinate action plans, owners, dates, and escalation paths.
- Lead renewal planning and coordinate internal actions to protect recurring bookings.
- Identify and advance expansion opportunities with Sales and relevant partners.
- Coordinate internal teams around client priorities and translate feedback and performance data into recommendations.
- Maintain accurate CRM records, forecasts, account status, and next steps.
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