Client Success Manager, eCommerce
New
P
ProductWindECommerce SaaS
US or Canada (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SEOAccount ManagementSaaS
Requirements
- 3+ years in client success, account management, or eCommerce campaign management.
- Proven track record owning a book of business against a commercial target.
- Experience with commercial conversations, including pricing and contract negotiation.
- Hands-on experience with Amazon and other marketplaces.
- Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media).
- Proven ability to manage multiple accounts in a fast-paced SaaS environment.
- Strong communication, problem-solving, and project management skills.
- Ability to analyze performance data and conduct account audits.
- Ability to travel approximately 25% of the time.
Responsibilities
- Serve as primary point of contact for SMB, mid-market, enterprise, and agency customers.
- Lead onboarding and platform training to ensure fast time-to-value.
- Drive campaign strategy and analyze account health to identify optimization opportunities.
- Own the full renewal cycle, including forecasting and negotiation.
- Proactively identify and close upsell, cross-sell, and expansion opportunities.
- Track Gross Revenue Retention (GRR) and expansion pipeline metrics.
- Partner with Operations, Sales, and Product to advocate for customer needs and product improvements.
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