Legal Intake Specialist
New
V
VirtueStaffLegal Services
Panama City, Panama, Panama. Mexico City, Mexico. Bogotá, Bogota, Colombia. Venezuela, Bolivarian Republic ofContractMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceData entry
Requirements
- Excellent communicative skills, both verbal and written
- Proven experience in legal intake or handling high-volume professional inquiries
- Legal industry experience is highly preferred
- Experience as a Receptionist or in a Sales environment is a significant advantage
- Strong customer service orientation
- Ability to handle sensitive situations with empathy
Responsibilities
- Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact
- Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm's practice areas
- Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point
- Provide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive tone
- Utilize sales-minded communication techniques to guide potential clients through the intake funnel and encourage them to move forward with our services
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