Strategic Account Manager
S
SardineFraud Prevention, Fintech
UK / EuropeFull-TimeSenior
Salary£88K - £110K; £88K – £110K • Offers Equity • Offers Bonus • Multiple Ranges; Pounds: £88K – £110K • Offers Equity • Offers Bonus; Euros: €100K – €126K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 7+ years
- Required Skills
- Business IntelligenceRESTful APIsComplianceAccount ManagementRisk ManagementCustomer Success
Requirements
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS
- Understanding of how customers integrate API's
- Domain experience in compliance, fintech, or AML/KYC
- Strong presentation skills for both virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with a technical product
- Exceptional project management skills
- Proficiency in using business intelligence tools
- Strong analytical skills with experience in number crunching and drawing insights
- Ability to translate complex strategies into actionable processes and outcomes
- Demonstrated relationship-building and collaboration skills
Responsibilities
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
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