- Embed with customer teams to understand their workflows, constraints, and data before development.
- Perform technical discovery by mapping existing stacks including SAP configurations, CRM schemas, and data flows.
- Build and deploy production-quality integrations, data pipelines, and custom workflows in customer environments.
- Manage the full integration lifecycle including API connections, data mapping, event handling, and edge-case resolution.
- Serve as the primary technical contact for customers, explaining architectural decisions and managing engagement risks.
- Collaborate with sales teams to assess feasibility, design proof-of-concept scopes, and support complex deal closures.
- Direct AI agents for specific tasks, verifying outputs adversarially and ensuring safe data handling.
- Capture field insights, document patterns, and advocate for generalized fixes with the core product team.
- Develop reusable deployment runbooks, integration templates, and onboarding documentation.
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