Strategic Account Manager
New
O
Online Education ServicesOnline Education
United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementBusiness DevelopmentAccount ManagementStakeholder management
Requirements
- Proven track record in client success, account management, or strategic relationship management
- Experience gained within higher education, EdTech, online learning, or professional services
- Demonstrated ability to manage complex, multi-stakeholder client relationships at senior institutional level
- Strong consultative communication skills
- Commercial awareness and experience identifying growth opportunities
- Ability to work cross-functionally and manage competing priorities
- Strong organisational skills and sound judgement
- Working knowledge of the UK higher education landscape is a distinct advantage
Responsibilities
- Act as the senior day-to-day relationship lead for allocated university client accounts
- Build trusted, long-term relationships with client stakeholders across both operational and executive levels
- Align OES services with client priorities, institutional objectives, and evolving organisational needs
- Lead structured account planning and quarterly business reviews
- Monitor client health across delivery performance, risk, and stakeholder satisfaction
- Support successful contract renewals and ensure continuity of partnership relationships
- Identify where additional OES services can support client priorities or operational improvement
- Provide client insight and feedback to internal teams to support continuous improvement
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