Account Manager
New
L
Lightspeed SystemsEdTech
REMOTE, United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- Bachelor's degree (preferred)
- 2+ years of experience in account management, customer success, renewals, or B2B sales
- Experience managing customer relationships and driving retention
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and priorities effectively
- Experience using CRM platforms such as Salesforce
- Strong organizational skills and attention to detail
- Comfortable working independently in a remote environment
- Experience working in SaaS, technology, or EdTech
- Familiarity with UK schools, academies, or multi-academy trusts
- Knowledge of safeguarding, digital learning, or education technology solutions
Responsibilities
- Manage a portfolio of schools, trusts, and education customers across the UK and Ireland.
- Serve as the primary point of contact for assigned accounts.
- Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders.
- Lead customer renewal conversations and achieve retention targets.
- Identify cross-sell and upsell opportunities across the Lightspeed portfolio.
- Conduct regular account reviews to ensure customer satisfaction and adoption.
- Monitor account health and proactively address risks to retention.
- Partner with internal teams to resolve customer issues.
- Maintain accurate customer records, forecasts, and activities within Salesforce.
- Share customer feedback and insights with Product and Marketing teams.
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