- Own a portfolio of client accounts as the primary point of contact
- Build and maintain strong long-term client relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- Identify and execute upsell and cross-sell opportunities
- Develop and execute structured account plans using standardized playbooks
- Track account health, usage, and satisfaction metrics
- Maintain accurate CRM records
- Conduct regular business reviews with clients
- Partner with Implementation, Product, Support, and Sales teams
- Support client training and platform adoption
Account ManagementCustomer SuccessSaaS+1 more