Account Manager
New
G
GloballiHR Technology
Remote - United States, United Kingdom, CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–7+ years
- Required Skills
- Account ManagementCustomer SuccessSaaSHubSpot
Requirements
- 3–7+ years in Account Management, Customer Success, or Client Services
- Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
- Proven track record managing and growing B2B client relationships
- Strong relationship management and client communication skills
- Ability to manage multiple accounts in a fast-paced environment
- Commercial acumen with a focus on retention and expansion
- Strong problem-solving and proactive ownership mindset
- Experience with CRM systems (HubSpot preferred)
- Comfortable working with account data and reporting metrics
Responsibilities
- Own a portfolio of client accounts as the primary point of contact
- Build and maintain strong long-term client relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- Identify and execute upsell and cross-sell opportunities
- Develop and execute structured account plans using standardized playbooks
- Track account health, usage, and satisfaction metrics
- Maintain accurate CRM records
- Conduct regular business reviews with clients
- Partner with Implementation, Product, Support, and Sales teams
- Support client training and platform adoption
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