- Lead, support, and manage a team of 3 Account Manager team members
- Build and improve the account management and customer success department
- Set team goals and track performance against retention and revenue targets
- Manage renewal performance and drive expansion opportunities
- Monitor account health and develop strategies to reduce churn
- Manage relationships with strategic key client accounts
- Lead QBRs, renewal meetings, and client check-ins
- Build and improve reporting for adoption, retention, and revenue
Project ManagementAccount ManagementCross-functional collaboration+2 more