Account Manager (Bilingual)
New
F
FabStationB2B SaaS, Manufacturing
Remote – Canada Applicants Only, Eastern Time Zone and European time zonesFull-TimeMiddle
SalaryBase Salary: $80,000-90,000 | Commission: $20,000-40,000 | OTE: $100,000 - 130,000
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English and French
- Experience
- 3+ years
- Required Skills
- Customer SuccessHubSpotAccount Management
Requirements
- 3+ years of experience in account management, customer success, or sales.
- 3+ years of experience managing renewals and expansion opportunities.
- Proven track record of hitting renewal targets and upsell quota.
- Fluent English and French required.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts, priorities, and follow-ups effectively.
- Comfortable learning and explaining software or technology products.
- Strong problem-solving skills and ability to handle difficult client conversations.
- Post-secondary education or equivalent experience.
- Intermediate computer skills (MS 365, HubSpot CRM).
Responsibilities
- Manage and maintain relationships with assigned client accounts.
- Act as the main point of contact for client questions, concerns, renewals, and account updates.
- Monitor client usage, adoption, and overall account health.
- Identify at-risk accounts and create action plans to improve engagement.
- Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews.
- Identify opportunities for upsells, additional devices, training, integrations, or expanded usage.
- Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues.
- Track client activity, communication, and next steps in HubSpot.
- Support renewal conversations and help maintain strong retention rates.
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