Lead Account Manager
New
F
FabStationManufacturing Software
Remote – Canada Applicants OnlyFull-TimeManager
Salary140,000 - 180,000 CAD per year OTE
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Job Details
- Languages
- Native English required
- Experience
- 5+ years of experience in account management, customer success or similar revenue operations roles with a mature B2B SaaS product. 2+ years of experience leading or mentoring a customer-facing team
- Required Skills
- Project ManagementAccount ManagementCross-functional collaborationCustomer SuccessHubSpot
Requirements
- 5+ years of experience in account management or customer success for B2B SaaS
- 2+ years of experience leading or mentoring a customer-facing team
- Proven track record managing renewals, expansion, and revenue targets
- Experience building or improving CS or renewal processes
- Strong communication and leadership skills
- Ability to manage multiple priorities and follow-ups
- Experience with HubSpot
- Strong problem-solving and cross-functional collaboration skills
- Native English proficiency
- Post-secondary education or equivalent experience
Responsibilities
- Lead, support, and manage a team of 3 Account Manager team members
- Build and improve the account management and customer success department
- Set team goals and track performance against retention and revenue targets
- Manage renewal performance and drive expansion opportunities
- Monitor account health and develop strategies to reduce churn
- Manage relationships with strategic key client accounts
- Lead QBRs, renewal meetings, and client check-ins
- Build and improve reporting for adoption, retention, and revenue
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