Account Manager
New
F
FabStationSaaS Manufacturing
Remote – Canada Applicants OnlyFull-TimeMiddle
Salary100,000 - 130,000 CAD per year OTE
Apply NowOpens the employer's application page
Job Details
- Languages
- English, French
- Experience
- 3+ years
- Required Skills
- Account ManagementCustomer SuccessHubSpot
Requirements
- 3+ years of experience in account management, customer success, or sales
- 3+ years of experience managing renewals and expansion opportunities
- Proven track record of hitting renewal targets and upsell quota
- Fluent English and Fluent French
- Strong communication and relationship-building skills
- Ability to manage multiple accounts, priorities, and follow-ups
- Comfortable learning and explaining software or technology products
- Proficiency in MS 365 and HubSpot CRM
- Post-secondary education or equivalent combination of education and experience
Responsibilities
- Manage and maintain relationships with assigned client accounts
- Act as the main point of contact for client questions, concerns, renewals, and account updates
- Monitor client usage, adoption, and overall account health
- Identify at-risk accounts and create action plans to improve engagement
- Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
- Work with clients to understand their goals, challenges, and workflows
- Identify opportunities for upsells, additional devices, training, integrations, or expanded usage
- Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues
- Track client activity, communication, and next steps in HubSpot
- Support renewal conversations and help maintain strong retention rates
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