- Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
- Act as the primary point of contact and escalation owner for complex, high-impact accounts
- Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
- Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
- Partner closely with internal teams to deliver seamless enterprise-level service
- Proactively identify risks to account health and drive mitigation strategies
- Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities
- Translate customer feedback into actionable insights to influence product improvements
Account ManagementRisk ManagementCustomer Success