Enterprise Account Management, Director
New
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Shift4FinTech Payments
Remote - North AmericaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementRisk ManagementCustomer Success
Requirements
- 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
- Direct experience working for a payments service provider, processor, gateway, or related financial technology company
- Deep knowledge of e-commerce and card-not-present payment models
- Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
- Demonstrated success managing complex, high-revenue enterprise accounts
- Experience operating within large, matrixed organizations and navigating cross-functional dependencies
- Excellent communication and executive presence
- Highly organized, proactive, and comfortable managing ambiguity
Responsibilities
- Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
- Act as the primary point of contact and escalation owner for complex, high-impact accounts
- Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
- Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
- Partner closely with internal teams to deliver seamless enterprise-level service
- Proactively identify risks to account health and drive mitigation strategies
- Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities
- Translate customer feedback into actionable insights to influence product improvements
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