Transform9

Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered

Private Company
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Open Positions11

Remote (US). If you're in the BirminghamAL areaThis role is hybrid from our office (3 days in office / 2 remote).Full-TimeHealthcare AIPosted
  • Analyze deidentified patient call transcripts and agent interactions to identify failure points, friction, and opportunities to improve.
  • Define and track conversation quality metrics including containment, resolution, escalation, and patient experience.
  • Design and refine conversation flows, prompts, and agent responses in partnership with product and engineering.
  • Build and maintain taxonomies for intents, call types, and outcomes.
  • Run qualitative and quantitative analysis to prioritize the improvements with the biggest impact.
  • Partner with the Core Platform team to translate findings into agent behavior changes.
  • Monitor agent performance after changes ship and measure their impact.
  • Surface trends and recommendations to product and leadership.
PythonSQLData Analysis+2 more
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About Transform9

Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered. At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust. Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff. We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy. Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.

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