HiddenLayer

HiddenLayer provides a software-based platform that helps enterprises monitor the inputs and outputs of machine-learning algorithms.

11-50 employees

Founded 2022

$1.3M grant

Security

Private Company

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Security Machine Learning Cyber Security

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions13

Remote; We are a completely remote global team.Full-TimeCybersecurityPosted

Technical Support Engineer

Own and resolve technically complex customer issues from initial report through root cause
Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues)
Reproduce issues, isolate variables, and identify whether problems stem from configuration, usage, or product defects
Partner closely with Engineering to escalate issues with clear, actionable context and debugging data
Work with Product and Research to validate expected vs. actual system behavior
Translate technical findings into clear, concise updates for customers
Contribute to and improve internal runbooks, troubleshooting guides, and external documentation
Identify patterns across tickets and proactively suggest product or process improvements
Help maintain a customer-first culture through proactive communication and solution ownership

AWSDockerPython+12 more

Showing 1 of 13 positions

About HiddenLayer

HiddenLayer pioneers AI security, protecting machine learning models from adversarial attacks. Founded by AI and security experts, we deliver a unique, patent-pending platform to secure the world's most valuable technologies. Our AISec Platform unifies supply chain security, runtime defense, posture management, and automated red teaming for diverse AI applications. We serve both private and public sectors, including financial services, helping organizations reduce risk and confidently adopt AI.

How We Work

HiddenLayer operates as a fully remote global team, valuing collaboration with purpose. We prioritize transparency in building solutions and fostering a culture of integrity and relentless curiosity. You will find a team committed to pioneering an emerging industry, working async while still coming together intentionally a couple of times a year.

Engineering at HiddenLayer

Our technical approach centers on a non-invasive, ML-based detection and response platform. We tackle the complex challenge of identifying malicious activity in AI models without accessing customer data. This involves building classifiers, detectors, and scoring models on messy, high-stakes security data. Our engineers pair strong fundamentals with a willingness to experiment, shipping models that perform, are maintained, and evolve in production environments.

Why Join Us

Shape the future of AI security in a fast-moving, emerging category.
Deliver production-grade AI/ML models that defend against adaptive adversaries.
Work in a fully remote, global team with dedicated support for your home office.
Benefit from a significant $50M Series A funding round led by M12 (Microsoft's Venture Fund).
Grow your skills with a dedicated learning and development fund for training and certifications.

Benefits & Perks

Fully remote global team with annual in-person gatherings.
Generous stipend for home office setup, plus annual upgrades.
Monthly stipend for internet/phone expenses.
Comprehensive health & wellness benefits, including fully subsidized options (five to choose from, or 90% covered regardless of plan size).
Unlimited and flexible time off, plus 15 paid company holidays.
Dedicated learning and development fund for training, conferences, and certifications.

Tech Stack

widgetsframework

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