Head of Fraud Intelligence
New
S
SentiLinkIdentity and Risk
This is a remote, US-based role.Full-TimeManager
Salary180,000 - 240,000 USD per year
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Job Details
- Experience
- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain; 4+ years of management experience
- Required Skills
- Data AnalysisPeople ManagementCross-functional Team LeadershipQuality AssuranceRisk ManagementProcess improvement
Requirements
- 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain.
- Significant people leadership experience.
- 4+ years of management experience overseeing a team of Fraud Analysts.
- Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows.
- Strong fraud judgment with a deep interest in evolving fraud patterns, typologies, and prevention strategies.
- Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
- Experience developing and coaching early-career talent and building high-performing teams.
- Strong analytical skills with the ability to use data to identify opportunities and measure outcomes.
- Technical fluency and comfort working with product, analytics, engineering, machine learning, and data science teams.
- Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity.
- Exceptional written and verbal communication skills.
- Demonstrated ability to lead cross-functional initiatives.
- Strong ownership mindset with a track record of driving change.
Responsibilities
- Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
- Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency.
- Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes.
- Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts.
- Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities.
- Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes.
- Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
- Serve as a trusted fraud subject matter expert and strategic partner across the company.
- Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs.
- Leverage AI, automation, and process optimization opportunities to increase team productivity and quality.
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