Vouched

Vouched develops patent-pending visual ID verification for regulated and sensitive industries.

11-50 employees

Founded 2019

$6.3M series a

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Computer Vision Financial Services Security Machine Learning Identity Management+3 more

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions2

United StatesFull-TimeSaaS, Identity VerificationPosted

Customer Success Intern

Coordinate and track onboarding processes for new IDV and KYA customers.
Monitor account activity to flag friction, disengagement, or missed milestones.
Maintain customer health trackers and status dashboards.
Ensure timely follow-up on customer requests and maintain accurate CRM records.
Draft customer-facing communications including check-in emails and meeting recaps.
Develop and iterate on onboarding guides, FAQs, and help documentation.
Identify documentation gaps based on customer patterns.
Act as a connective link between Customer Success, Product, and Engineering teams.
Apply AI tools to automate routine tasks and surface insights.

Project ManagementCRMCustomer Success+1 more

Showing 1 of 2 positions

About Vouched

Vouched is pioneering identity verification for the digital age, securing interactions for both AI agents and humans. You can trust their platform to process millions of verifications annually for over 300 companies worldwide. They empower access to critical services like healthcare and finance, all through advanced AI and machine learning. From startups to Fortune 1000 enterprises, Vouched builds digital trust and ensures regulatory compliance.

How We Work

Vouched operates as a fully remote company, fostering an inclusive environment for all employees. You will experience a culture that champions diversity and shared accountability in a fast-paced startup setting. They seek individuals who bring hustle, creative problem-solving, grit, and energy to the team. Decision-making prioritizes collaboration and open communication, ensuring every team member contributes to success.

Engineering at Vouched

Vouched tackles the complex challenge of secure identity verification using patent-pending AI (Computer Vision/Machine Learning). Their platform runs on a modern cloud infrastructure, supporting automated integration, unit testing, and continuous deployments. Engineers solve problems related to fraud detection, scalability, and integration across diverse industries. They leverage AI cloud solutions and edge machine learning, deploying technologies like Cloudflare CDN, Amazon CloudFront, and Google Cloud CDN.

Why Join Us

Drive impact by empowering worldwide access to critical services.
Work with cutting-edge AI and machine learning technologies.
Thrive in a fast-paced, fully remote startup environment.
Contribute to a product that detects over 99% of known fraud cases.
Collaborate with a small, mighty team focused on growth and innovation.

Benefits & Perks

Equity compensation
Remote working environment
Self-managed paid time off
11+ annual company holidays
401(k) retirement plan
Medical, Vision, Dental health care benefits
Wellness benefits (EAP, LifeHealth Online, One Medical, Perkspot)
Parental leave

Tech Stack

mxservermobile

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