Customer Success Intern
New
V
VouchedSaaS, Identity Verification
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCustomer SuccessSaaSCRM
Requirements
- Currently enrolled in an undergraduate or graduate program (any major).
- Exceptionally organized with the ability to build systems for self and others.
- Self-starter capable of taking initiative and moving quickly.
- Strong communication habits with a focus on quick follow-up.
- Eager to learn, absorb context rapidly, and ask smart questions.
- Active user of AI tools (e.g., ChatGPT, Claude, Notion AI) in coursework or daily life.
- Ability to work in a fast-moving environment.
Responsibilities
- Coordinate and track onboarding processes for new IDV and KYA customers.
- Monitor account activity to flag friction, disengagement, or missed milestones.
- Maintain customer health trackers and status dashboards.
- Ensure timely follow-up on customer requests and maintain accurate CRM records.
- Draft customer-facing communications including check-in emails and meeting recaps.
- Develop and iterate on onboarding guides, FAQs, and help documentation.
- Identify documentation gaps based on customer patterns.
- Act as a connective link between Customer Success, Product, and Engineering teams.
- Apply AI tools to automate routine tasks and surface insights.
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